COMPLIMENTARY SHIPPING ON ALL ORDERS OVER $250 AUD
REFUND POLICY
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Refunds are processed within 5 business days of your parcel arriving back at our warehouse. Refunds are processed back to the form of payment used to place the order.
Please allow between 3-5 business days for funds to appear in your bank account once your refund has been processed by our team. Alternatively, if your refund was processed back into a store credit you will receive this instantly.
EXCHANGE POLICY
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Elizabella Bridal does not facilitate exchanges.
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The only exception to this is if your product is faulty or an order error has taken place.
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We recommend requesting a return via Email info@elizabellabridal.com.au and then ordering the new required item as a new order. This ensures that the new required size and/or colour is currently in stock.
Customer Return Shipping Responsibility
Elizabella Bridal does not cover the postage fees for returns requested by the customer.
The responsibility of the return lies entirely with the customer.
We strongly recommend that you use a traceable service to return your parcel as Elizabella Bridal is not liable for any lost, damaged in transit or stolen parcels.